Volunteer Experience Coordinator

Volunteer Engagement Coordinator Responsibilities:

-Create and maintain job descriptions/duties, volunteer handbook; group sign-in sheets; and other paperwork for volunteer positions at the food bank.
-Develop, host, and lead volunteer orientation sessions (in-person and virtual).
-Execute and manage all volunteers needed for internal/external events.
-Respond to all inquiries regarding volunteering. Conduct interviews, orientations, and tours as needed.
-Maintain operations volunteer calendar, including schedules, updates, and cancellations. Communicate changes as necessary.
-Collaborate with Communications to advertise volunteer opportunities through the media, newsletters, and websites. Maintain up-to-date volunteer opportunities through print brochures and websites.
-Work with the supervisor and appropriate staff to address any problems that arise. Coordinate with supervising staff to dismiss volunteers when necessary. Maintain incident reports completed by the team.
-Maintain and monitor photo release form data for group and event volunteers.
-Use Volunteer Database to track and communicate with individual volunteers. Ensure required maintenance.
-Maintain monthly and annual statistics regarding the number and hours of volunteers and provide them when required.
-Support recruitment and assist with retention strategies of volunteers for projects throughout the organization.
-When scheduled, oversees Saturday volunteer and warehouse operations. Responsible for opening and closing duties per all associated safety and operational procedures.
-Perform other duties as needed to fulfill our mission, drive our vision and abide by our values.

Group and Individual Volunteer Program:

-Recruit and support corporate, civic, religious, member agency, and youth groups to volunteer at the food bank.
-Collaborate with Development, Marketing & Communications Departments to ensure staff are aware of corporate partners volunteering in the facility and ensure appropriate orientation, recognition, and media opportunities around corporate service.
-Recruit, schedule, and communicate with volunteers for special events as required.
-Provide backup for day-to-day volunteer groups and project rooms as necessary.

Program and School Service Volunteer Program:

-Recruit and support programs and school volunteer services, such as Key Clubs, Honor Society, or other school groups. Maintain a positive working relationship with program representatives.
-Conduct interviews, assess service requirements, complete progress reports, and provide required forms after service.
-Keep up to date of rules, time requirements, and dismissal guidelines for volunteers.
-Maintain clear, accurate files of all program and school service volunteers to provide additional documentation when required.

Volunteer Recognition:

-Create an annual recognition event.
-Collaborate with department staff to coordinate annual volunteer appreciation events or initiatives for core individuals, groups, and mobile pantries.
-Oversee volunteer appreciation and recognition efforts.