About the Position: The volunteer experience manager oversees daily operations for a program that welcomes 15,000+ volunteers annually. This position supervises a team of three people. Working across the food bank, the manager is responsible for ensuring all daily operational needs are met; sorting food in the warehouse, supporting community events, staffing our distributions and emergency hotline, and other projects.
The ideal candidate is a strong people-manager who thrives in motivating a team to direct, educate, engage, and inspire volunteers in our mission. They believe volunteers are an integral part of our work—both in the immediate impact and their ongoing/broadened engagement—and are committed to building a world-class program that reflects the diversity of Alameda County. The manager is passionate about our mission and knows how to create meaningful experiences that drive engagement in all aspects of our work through volunteerism as the entryway. The manager has a strong work ethic and can champion new initiatives and lead process change toward constant growth and improvement.
The ideal candidate is a strong people-manager who thrives in motivating a team to direct, educate, engage, and inspire volunteers in our mission. They believe volunteers are an integral part of our work—both in the immediate impact and their ongoing/broadened engagement—and are committed to building a world-class program that reflects the diversity of Alameda County. The manager is passionate about our mission and knows how to create meaningful experiences that drive engagement in all aspects of our work through volunteerism as the entryway. The manager has a strong work ethic and can champion new initiatives and lead process change toward constant growth and improvement
KNOWLEDGE SKILLS AND ABILITIES
• At least 5 years of experience managing multiple direct reports.
• At least 5 years of experience managing a multi-faceted program at a large-scale organization. Volunteer management strongly desired.
• Ability to work in a collaborative setting with people of diverse backgrounds and circumstances.
• Ability to think and act strategically and analytically.
• Established project-management skills.
• Excellent writing skills, and a strong public speaker.
• Experienced in leading a team through a SMART goal process.
• Ability to collaborate cross-departmentally to develop and execute strategies to maximize opportunities for groups and individuals with a high capacity for deeper engagement.
• Strong computer skills including MS Office Suite and databases. Salesforce experience strongly desired.
• Valid California driver’s license with an insurable driving record. (Vehicle ownership not necessary.)
• Ability to work flexible hours, including weekend shifts, and attend work functions outside of normal work hours, on weekends and evenings, as needed.
• Bilingual English-Spanish a plus.
PERSONAL ATTRIBUTES AND VALUES
• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation, and diversity.
• Impeccable integrity and honesty.
• Positive attitude; proactively seeks and incorporates feedback.
• Ability to work independently or with minimum supervision.
• Creative, entrepreneurial mindset who leads with curiosity and cultivates collaboration in a team culture.
• Bias toward providing excellent customer service and a rewarding experience for stakeholders.
• Adaptable and performs well under pressure.
PHYSICAL REQUIREMENTS
This role is required to work onsite every day at our 7900 Edgewater Drive facility in Oakland.Physical activities necessary in the performance of this job include ability to: Sit at a computer workstation for up to five hours at a time, move throughout the 118,000 square foot Food Bank facility in performance of duties, occasionally bend, lift and carry up to 30 lbs.; conduct facility tours in warehouse on a regular basis; communicate in clear speaking voice in person, before large groups, and over the phone; interpret instructions and questions when asked; and operate computer equipment, including typing/seeing.
This is a full-time exempt position working Monday through Friday, 7:30 a.m. to 4:00 p.m. with some weekend and evening work. (7.5 hour workday, 1-hour unpaid lunch). The non-negotiable starting salary is $98,358.
We offer an outstanding benefit package including:
• Medical: ACCFB pays 100% for employees and 93% for dependents for our Kaiser HMO. Buy-up options to Blue Shield Platinum or Gold PPO plans are available.
• Dental: 100% employer-paid for employees and their dependents.
• Vision: Paid by employees.
• Paid time off starting at: 10 vacation days, 12 sick days, 11 holidays, and four paid early closures annually.
• Pre-tax Flexible Spending and Commuter Accounts.
• Employer-paid life, AD&D & LTD insurance, as well as buy-up options for increased coverage.
• 403(b) plan available on the first day with employer match after one year. Fully vested at three years.
• Employee Assistance Program for employees and dependents.
• Free 1:1 financial coaching and an interest, service fee and credit requirement-free short-term loan program.
If you meet these qualifications and want to join our mission, please send your resume and answer the application questions on our careers page located at accfb.org/careers/
Alameda County Community Food Bank is a well-established and multi-faceted organization, which has been at the forefront of food justice efforts for 40 years. We are a dedicated group of mission-driven people who will provide enough food for 30 million meals this year for 1 in 4 county residents facing food insecurity. But that barely scratches the surface of all our work. We’re changing lives … we’re forward thinkers who encourage innovation … we’re proud of our work … and we’re having fun doing it!
Our strategic plan sets a bold trajectory for the long-term work required to dismantle the systems that perpetuate hunger and poverty, including racism. Our staff regularly engage in conversations about race, class, power, and privilege as part of our organizational commitment to equity, diversity, inclusion and belonging. Please learn more about our efforts at www.accfb.org.
Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our community. Applicants who contribute to this diversity are strongly encouraged to apply. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the ACCFB has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.