The Regional Agency Engagement Manager is responsible for all aspects of the Food Bank's external partner agency services and community programs that address hunger and food insecurity across the region. This position is responsible for program compliance, agency engagement, and capacity building. This position is the primary relationship, managing program partnerships and ensuring that Food Bank resources are strategically leveraged for the greatest impact.
Program Management:
Ensure smooth execution of Food Bank programs.
Manage and maintain up-to-date delivery calendars and Agency Finder information.
Participate in monthly internal program meetings and develops and maintain relationships with program partners to increase food security
Manage the onboarding process for new partners and programs. Work to build trust with internal and external stakeholders. Develop and amend partnership agreements.
Compliance:
Work with the team to ensure that all partner agencies and programs are in compliance with Feeding America and FBA guidelines as applicable.
Maintain agency files for assigned region. Monitor the accuracy of agency files for assigned region.
Ensure partner agencies from assigned region submit accurate monthly reports.
Provide technical assistance, training, and compliance monitoring to partner agencies within assigned region including information on food safety, civil rights, service insights, and meal connect.
Conduct annual site inspections to ensure compliance with NCDA and FBA agreements.
Determine corrective actions for programs that are not in compliance.
Communication:
Maintain effective communication among internal staff and agency partners.
Maintain program and partnership communication, including updates to agencies via email blasts and updates to the agency page on the website.
Program Development, Engagement, and Capacity Building:
Build and maintain subject matter expertise in best practices for food distribution operations and equitable service models.
Work with the program director and team to design, implement, and continually advance the food banks' programming model using evidence-based best practices and partner feedback.
Assist with research, design, and evaluation of new programs and activities as needed.
Implement grant-related work and provide support and leadership to project partners.
Facilitate monthly agency calls, develop meeting agendas, and implement request topics.
Engage agencies and community partners in advocacy and community engagement, which foster collaboration and shift food bank agency relationships from transactional to transformational.
*Region Assignment:
Bertie, Chowan, Gates, Hertford, Northampton, Washington, and Martin counties
QUALIFICATIONS:
Associates degree and two or more years’ experience in direct customer service
Resident of assigned Region service area* or substantial familiarity with these communities
Excellent communication and interpersonal skills
Computer experience required - Proficient using the Microsoft Office software suite (including Outlook, Word, & Excel)
ESSENTIAL REQUIREMENTS:
Must demonstrate strong interpersonal and group communication skills with an interest in working with low-income and/or ethnically diverse populations
Must have the ability to develop community networks and relationships with the general public and community leaders
Must have the ability to maintain strict confidentiality
Must be able to work flexible hours and travel as needed to meet requirements of the position
Must have strong organizational and time management skills with the ability to prioritize workflow
Applicant must possess the ability to work independently and as a team member
All employees must adhere to Food Bank of the Albemarle’s Drug and Alcohol Policy
Applicant must be willing to authorize a North Carolina Criminal Record Check
Must have and maintain a valid, state-issued driver’s license with a minimum of three years’ safe driving history and reliable transportation
Leave:
Full time employees will accrue vacation and sick leave in accordance with FBA’s personnel policies.
Health Insurance: FBA does have a group plan and full-time employees are covered by Blue Cross Blue Shield of NC. FBA covers 98% of the premium cost for health, dental insurance, AD&D, and life insurance. Insurance will be effective on the 91st day of employment. Dependent care under these insurance plans is also available with the employee paying the full cost through payroll deduction.
Retirement: Full time employees are eligible to participate in a Simple IRA plan to which FBA offers a matching contribution up to 3%.
1. Send email requesting the FBA Employment Application form to Human Resources at [email protected] or visit https://afoodbank.org/about-us/employment/ to download a copy of the application
2. Complete the application, ensuring all required fields are filled in.
3. Email COMPLETED APPLICATION AND RESUME to Human Resources at [email protected] . Please put the Position Title you are applying for in the subject line. We accept applications and conduct interviews based on the performance requirements for each position as it becomes available. Applications that do not indicate which position is being applied for will not be considered
4. Do not send inquiries, call, or attempt to deliver resumes to Food Bank of the Albemarle, FBA Board Members, or FBA staff.
5. Additional inquiries may be directed to Human Resources at [email protected]
Based in Elizabeth City, NC, Food Bank of the Albemarle works with over 100 hunger relief partners operating 145 programs to serve men, women, and children experiencing food insecurity in the 15 counties of the northeastern North Carolina region. Our vision is that one day, our communities will be hunger-free through direct assistance, support, services, advocacy, and education.
We carefully review each application package received. Should your skills and experience match the qualifications and requirements of the position, a hiring representative will attempt to contact you by email or telephone to schedule a telephone pre-screening. Unresponsive candidates will be removed from the screening process on the fourth business day after an initial contact message is sent, regardless of which method is utilized. Once a pre-screening has been scheduled, you will be notified of any further requirements.
If you are removed from the screening process for any reason, a message will be sent to notify you of the status change.