The Network Service Manager is responsible for managing all aspects of customer service, community outreach, relationship building, training assistance and compliance review visits of assigned Gleaners’ Network Partners within their region. This position is also responsible for ensuring compliance with all Feeding America requirements, government regulations, and health codes. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger. The Network Service Manager is responsible for managing all aspects of customer service, community outreach, relationship building, training assistance and compliance review visits of assigned Gleaners’ Network Partners within their region. This position is also responsible for ensuring compliance with all Feeding America requirements, government regulations, and health codes. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.
The Network Service Manager is responsible for managing all aspects of customer service, community outreach, relationship building, training assistance and compliance review visits of assigned Gleaners’ Network Partners within their region. This position is also responsible for ensuring compliance with all Feeding America requirements, government regulations, and health codes. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger. The Network Service Manager is responsible for managing all aspects of customer service, community outreach, relationship building, training assistance and compliance review visits of assigned Gleaners’ Network Partners within their region. This position is also responsible for ensuring compliance with all Feeding America requirements, government regulations, and health codes. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.
Manage all Gleaners’ hunger relief distribution activity within the assigned region (agencies, pantries, schools, mobiles, etc.).
Serve as primary point of contact for all assigned Network Partners to ensure the highest level of customer service.
Work as a liaison between the regional food assistance partners and other internal departments.
Ensure Network Partner compliance with all Feeding America requirements, Gleaners and government regulations (TEFAP) and local health codes where applicable through monitoring visits, inspections with proper tracking and documentation.
Expand and leverage community partnerships within assigned region to recruit new and/or enhance current distribution sites, with regard to storage capacity, volunteers, leadership development, or other needs as identified.
Provide guidance on any hunger relief efforts in assigned region in collaboration with internal and external partners to strengthen the existing network.
Coordinate requests for grant funding for Network Partners in assigned region.
Provide input for organizational communications, including story bank, newsletter, website content, etc.
Attend all-staff and department meetings, community meetings, and/or other meetings related to hunger relief.
Monitor deadlines for any grants related to program activities in assigned region.
Perform all other duties as assigned.
Manage all Gleaners’ hunger relief distribution activity within the assigned region (agencies, pantries, schools, mobiles, etc.).
Serve as primary point of contact for all assigned Network Partners to ensure the highest level of customer service.
Work as a liaison between the regional food assistance partners and other internal departments.
Ensure Network Partner compliance with all Feeding America requirements, Gleaners and government regulations (TEFAP) and local health codes where applicable through monitoring visits, inspections with proper tracking and documentation.
Expand and leverage community partnerships within assigned region to recruit new and/or enhance current distribution sites, with regard to storage capacity, volunteers, leadership development, or other needs as identified.
Provide guidance on any hunger relief efforts in assigned region in collaboration with internal and external partners to strengthen the existing network.
Coordinate requests for grant funding for Network Partners in assigned region.
Provide input for organizational communications, including story bank, newsletter, website content, etc.
Attend all-staff and department meetings, community meetings, and/or other meetings related to hunger relief.
Monitor deadlines for any grants related to program activities in assigned region.
Perform all other duties as assigned.
Personnel Management
Supervise, hire, train, motivate, coach, manage performance, discipline, and evaluate direct reports.
Enforce program, operational, and personnel policies/procedures.
Promote and achieve a positive work environment.
Administration
Contribute to the development and execution of the fundraising budget and goals.
Plan, track, and report on individual and departmental work in support of organizational coordination.
Participate actively in staff meetings, retreats, and Board meetings when requested.
Contribute ideas and content for communications and marketing materials, especially as related to foundation support outlined in Director’s area of purview.
Ensure quality communications follow all gifts received to provide thanks and documentation to donors.
Other Functions:
Serves as a key spokesperson for the food bank when needed.
Serves as an active member of the management team of the Food Bank.
Appropriately participate in activities that benefit Gleaners Food Bank, as needed.
Support all Food Bank fundraising efforts as directed.
Promote a cooperative spirit within the organization and among internal and external participants.
Perform other duties as assigned.
Education and/or Experience:
Bachelor’s degree and/or equivalent experience in related field.
Five years or more experience in non-profit fundraising preferred.
Understanding of gift solicitation and relationship management.
Demonstrated ability of outstanding oral and written communications, including grant-writing/proposal development
Excellent organization skills and attention to detail
Other Relevant Skills and Abilities:
Exceptional interpersonal, verbal, written and presentation communications skills.
Ability to professionally communicate with all audiences (volunteers, donors, corporate contacts, staff members, etc.).
Ability to effectively present information and respond to questions from groups of volunteers, general public, media and staff; an attentive listener.
Strong math skills with the ability to analyze data and prepare reports.
Experience with coordination and preparation of project budgets.
Continuous improvement methodology.
Proficient at Microsoft Suite.
Knowledge of and familiarity with donor database systems/CRM and online advocacy tools.
Strong interpersonal and relationship development skills.
Strong project manager with attention to details in planning and execution.
Strong organizational skills, sound judgment, and effective decision-making abilities.
Ability to think creatively with analytical abilities and identify and resolve problems effectively.
Strong time management skills and the ability to prioritize a large number of tasks.
Competency in planning and execution of projects and plans, balancing short-term tactical and long-term strategies.
A commitment to full and visible participation as a hunger relief leader in the community.
Ability to work well, build rapport and make persuasive case for support with diverse constituent groups, both internally and externally.
Ability to maintain confidentiality.
Certifications/Licenses of Director of Corporate and Foundation Relations:
Valid driver's license/Clean driving record/Must be insurable by company vehicle insurance provider.
Medical/Dental/Vision
Generous PTO, all federal holidays, volunteer days and birthdays
On-site exercise facility
Robust Wellness Program
403 Plan with Match
Success Sharing Incentive Plan
Gleaners’ commitment to fighting hunger through innovation, collaboration and teamwork has placed our organization as one of the leaders in the Feeding America network. We are proud to be a certified Good Wages Initiative employer through EmployIndy, offering a living wage and employer-sponsored health insurance.