The Programs Data & Technology Manager is responsible for the assessment, management, integration, and improvement of all Programs-specific technology platforms and processes. This role will support our Programs staff in day-to-day operations and provide reliable data and analytics to support MFB’s strategic direction. Initial responsibilities will include implementing a new CRM and assessing the current state of data and systems within MFB’s Programs department.
Ensure the Programs team has the systems, processes, and workflows to support current state operations and future state strategic direction effectively
Assess, integrate, maintain, and sunset existing technology systems; Onboard new technology systems as needed
Create and implement standards for alignment of Program data in collection, use, and definition, including data structure and cleanup
Support consistency of processes through internal training and SOP development
Oversee day-to-day database operations; Provide reliable data and analytics
Maintain data hygiene, provide files and lists as required, support teams in pulling and segmenting lists for events and communications
Support the development and tracking of key performance indicators across the program department
Basic Qualifications:
The ideal candidate will have 5 – 7 years of experience demonstrating progressive responsibility in:
Managing databases
Managing technology platform integrations
Developing data standards and managing data hygiene projects
Business analysis, creating documentation, and system implementation
Managing timelines, schedules, stakeholders, and risks
Ability to perform multiple duties with minimal supervision; successful candidate will be strongly self-motivated.
Ability to lead others and experience in working with cross-functional teams
Strong communication skills with experience in translating technical information to non-technical language
Preferred Qualifications:
Experience in mission-focused work
Experience in Salesforce preferred
Enjoy Fantastic Benefits
Maryland Food Bank offers a wide range of learning opportunities, team-building events, and a generous benefits package. Employees receive:
Stay Healthy
Medical, Dental, and Vision Insurance
Wellness Program
Balance Work and Life
Paid Time Off and Holidays
Employee Assistance Program
Education Reimbursement
Banking through State Employees Credit Union (SECU)
Protect Your Income
Flexible Savings Accounts (FSA)
Retirement Savings Plan with Employer Match and Safe Harbor Contribution
Short-Term Disability (Maryland Food Bank paid)
Life Insurance (basic Maryland Food Bank paid)
Accident Death & Dismemberment (Maryland Food Bank paid)
Additional Life Insurance & Long-Term Disability (employee Paid)
Full-time eligible employees may start most of their benefits on the first of the month following 60 days of service.
warehouse forklift with load
masked woman putting packing tape on BUBs
The Maryland Food Bank is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law.
The Maryland Food Bank (MFB) is a nonprofit hunger-relief organization dedicated to feeding people, strengthening communities, and ending hunger for more Marylanders by partnering with local organizations from the western mountains to the Eastern Shore. The food bank’s statewide network of food assistance brings enough resources together to provide nearly 114,000 meals every day (more than 41 million meals annually) to hungry children, seniors, veterans, and hard-working families, meeting the immediate needs of hungry Marylanders while simultaneously working to create pathways out of hunger.
MFB’s Programs team is responsible for designing and managing programs to distribute nutritious food safely and equitably, supporting a statewide network of partners, and providing services and solutions that address the root causes of food insecurity. Our Programs department is at a pivotal point in its technology journey. In addition to technical expertise, successful candidates will bring an entrepreneurial spirit and passion for leading technology-related training and development. The Programs Data & Technology Manager will be responsible for managing a wide range of projects at different stages of maturity.