We are looking for an experienced full-time Logistics Manager to oversee all daily transportation activities and operational strategies required to ensure the timely delivery and pick-ups of products to clients in the most cost-effective manner for Central Pennsylvania Food Bank (CPFB). Supervising a team of 15+ drivers, providing leadership and ensuring that all drivers adhere to policies, procedures, and DOT regulations. The Logistics Manager will assign daily duties to manage the successful delivery of food to our network of community partners as well as pickups of food from our network of donors. This position will develop and utilize an automated system to manage the transportation schedule, food delivers to partner agencies, backhauls from food donors, food drives, special events and other transportation-related activities as needed. The Logistics Manager will ensure drivers, who are frequently the community’s face-to-face interaction with CPFB, provides the highest levels of customer service, respect, and integrity in all their work.
Job Accountabilities:
• Develop and implement strategic plans to enhance logistics efficiency, reduce costs, and improve service delivery.
• Lead and motivate our Transportation Team, providing leadership, guidance, coaching and performance feedback.
• Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions.
• Supervise drivers in all aspects of transportation and compliance with Food Bank policy and procedures, rules and regulations, DOT and OSHA.
• Manage and oversee all aspects of fleet operations, including vehicle maintenance on leased and owned vehicles, compliance, driver management, routing, fuel consumption and over all utilization. Coordinate the repairs and maintenance of all CPFB’s trailers, trucks, and other owned vehicles.
• Schedule vehicle service with appropriate maintenance providers seeking direction, if necessary, from the VP/Director of Logistics. Maintain the vehicle list, CDL license, medical card expiration dates, and keep necessary vehicle registrations current.
• Manage all accident reporting in a timely manner and in accordance with CPFB standards and procedures.
• Conduct annual review of all Standard Operating Procedures (SOP) and updates as appropriate to reflect proper standards and document any corrective actions that are taken.
• Schedule all Donor Offerings from Feeding America and keep the VP/Director of Logistics informed of any denials.
• Serve as liaison with Agency Services to maintain the current contacts for the member agencies to distribute food quickly.
• Manage the coordination of food deliveries to agencies, including developing and maintaining the daily, weekly, and monthly delivery schedules.
• Work with our warehouse operating system, Primarius 2 (P2) to run delivery reports to help with routing our deliveries.
• Manage food deliveries to agencies by assuring the correct number of trucks and drivers are assigned to haul the poundage to be delivered and coordinate appropriate backhauls to optimize operating efficiency.
• Coordinate and dispatch drivers to keep appointment times for deliveries and backhauls; allow the drivers to coordinate their assigned daily drops.
• Listen to suggestions and recommendations from drivers to optimize efficiency and run any conflicts by the VP/Director of Logistics for clarification.
• Provide directions to drivers as needed both internally and externally.
• Respond to food donor and partner agency requests for information and documentation and troubleshoot and/or problem-solve where necessary, keeping the VP/Director of Logistics informed of all situations.
• Manage and organize the monthly fuel receipts and send the DVIRs and Trip Reports to the appropriate leasing or owned entities.
• Maintain a current listing of the Fresh Express site information for delivery purposes and coordinate the annual delivery calendar with Agency Services, and the Senior Programs Manager regarding the Commodity Supplemental Food Program boxes.
• Serve as the primary backup to the VP/Director of Logistics.
• Maintain a positive attitude and professional relationship with all food donors, partner agencies, and colleagues.
• Participate in internal committees and working groups as required.
• Support special events as necessary.
• Work toward updating our Technology applications to advance into the 21st century.
• Work directly with Customer Service and Operations daily on agency deliveries and space restrictions.
• Perform other duties and tasks as assigned.
Other Duties:
• In instances of a federal, state, or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience:
Education:
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration/Management, or related field.
• Additional years of experience would be considered in lieu of having a Bachelor’s degree.
• High school diploma or GED required.
Experience:
• Five+ (5) years of experience in logistics, transportation, or a similar role, with at least 2 years in a management/leadership position.
• Previous work experience in a logistic environment preferred.
• Demonstrated experience in leading teams: recruiting, coaching, motivating, and retaining high performing employees as related to transportation.
• Ability to make frequent changes of routine and pace of activity due to unpredictable demands without loss of efficiency or composure.
• Minimum of two years’ experience in a dispatching position or equivalent experience.
Knowledge, Skills, and Abilities:
• Passionate about working for an organization that values and promotes equity, diversity, inclusion, and belonging (EDIB). Willing to embrace the food bank’s EDIB journey.
• Passion for the CPFB’s mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
• Ability to work as part of a high-performance team and be a strong team player.
• Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.
• Exhibit strong interpersonal, team building, and administrative skills.
• Must be friendly, outgoing, and comfortable speaking to people.
• Exhibit strong verbal, written, analytical, presentation, planning, time management, communication, and organizational skills. Ability to write, edit, and proofread correspondence and materials for accuracy and style.
• Exhibit strong interpersonal, problem solving, team building, program management and administrative skills.
• Must have a professional demeanor with the ability to work cooperatively across all levels of the CPFB.
• Must be detail oriented with the ability to work independently, plan, prioritize, take initiative, resolve problems, meet deadlines, and multi-task.
• Must be reliable with high integrity and a strong work ethic.
• Must be positive, cooperative, honest, and dependable.
• Proven analytical and creative problem-solving abilities, along with the skills to manage information and data from various sources.
• Ability to work under pressure, balance competing priorities and consistently meet deadlines.
• Ability to organize work, set priorities, exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.
• Working knowledge of DOT regulations and fleet maintenance.
• Possess effective negotiation and problem-solving skills.
• Demonstrate ownership and accountability.
• Actively attend manager’s meetings and participate in the CPFB management team.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
• Knowledge of organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function including computer and related equipment, calculator, photocopier, fax machine, and telephone.
Supervisory Responsibilities:
• May supervise 13 - 15 employees.
• Hire, supervise, onboard, train and provide professional development to transportation department team members.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, training, planning, assigning, coaching and directing work, addressing complaints, handling disciplinary actions and resolving problems.
Physical Requirements or Licenses:
• A valid driver’s license with history of good driving record.
• Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.
• Prolonged periods of sitting at a desk, working on a computer, standing, and/or bending, listening, talking and/or visual concentration
• While performing the duties of this position, the employee is required to stand, walk, sit and use hands to finger, handle, or feel objects, tools, or controls, reach with hand and arms; stoop, kneel, crouch; talk, hear and smell.
• Involves activities in both office and warehouse environments as well as in public and private venues where special events may be held.
• Conditions may include working outside in inclement weather, working closely with others, working alone, and working protracted or irregular hours.
• Must be able to occasionally lift or move up to 30 pounds.
• The CPFB work environment is moderately loud.
Benefits:
• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program
The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.
The Food Bank’s work culture is progressive, forward-thinking, and equity minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.
Applicants must submit a cover letter, resume, and salary requirements by July 3rd, 2023 to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109, or email [email protected].
We are proud to be an equal-opportunity employer and seek to bring our values of equity, diversity, and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.
The Central Pennsylvania Food Bank is a nonprofit organization committed to ending hunger in 27 counties across central Pennsylvania. By working with more than 1,100 local agencies and programs, we serve more than 202,500 people in need each month through our two Healthy Food Hubs, located in Harrisburg and Williamsport.