The Community Food Bank of Central Alabama Director of Operations provides strategic leadership and overall management of all activities in the Operations Department. This position focuses on the execution of day-to-day goals and ensures delivery, both short and long-term, that complies with the mission and direction statement, measures progress against goals and evaluates and utilizes the organization’s capacity to deliver outstanding services. This position is also responsible for developing, implementing, and maintaining plans and processes for the efficient operation of product procurement, receiving, reclamation, safe food handling, inventory control, logistics, fleet management, and safety. Additionally, this position is responsible for the measurement of all processes, both internal and external, generating reports, analyzing trends, and synthesizing and interpreting complex data in all operational areas. The Director of Operations will establish and maintain a reputation for operational excellence driven by a culture of productivity and continuous improvement
Essential Duties and Responsibilities:
• Motivates and leads a high-performing team whose responsibilities encompass operations, distribution, transportation, and warehouse operations.
• Provides strong leadership for the department to attain efficiency and effectiveness in meeting distribution goals.
• Administers and ensures that Operations is always in an “audit ready” status. Reviews operating results, compared with established objectives, and implements appropriate measures to enhance outcomes.
• Establishes and promotes best practices and innovation, and continually improves performance.
• Provides direction and oversight to ensure the flow of daily operational activities, creating optimal production, and meeting and/or exceeding organizational goals.
• Ensures optimal internal and external customer service.
• Oversees research, analysis, trends, and evaluations for all aspects of operations in support of strategic planning and day-to-day problem solving.
• Implements operational process that enhance organizational effectiveness and visibility of CFB, including increasing and improving distribution and logistics efficiency and allocation standards to efficiently support partner agencies.
• Implements processes and systems that will ensure the optimum utilization of available resources, including the design and implementation of a metrics-driven culture that quickly responds to opportunities to improve existing services and create new services.
• Oversees the development, implementation and evaluation of strategies and activities including data collection and analysis of performance metrics, technology, systems, equipment, logistics, policies and procedures, workforce planning, and training efforts designed to accommodate and support the rapid growth objectives of the organization.
Management:
• Encourages open discussion and collaboration with others to rethink routine process and generate creative alternatives.
• Considers innovation in the workplace an ongoing responsibility and welcomes change as an integral part of both staff and company growth.
• Creates a work environment based on inclusiveness, welcoming others’ suggestions, and points of view. Facilitate the horizontal integration of communication between all departments to remove obstacles, improve responsiveness and initiate prompt decision making.
• Provides strong, initiative-taking leadership to maintain a positive climate, motivate employees, and function as an effective advocate of operational excellence and best-in-class practices internally across the organization and externally with partners.
• Supervises employee training and performance appraisals; responsible for rewarding and leading employees, addressing complaints, and resolving problems.
• Mentors and develops staff using a supportive and collaborative approach to career development. Assures proper staff are in place and trained to meet ongoing objectives of the strategic plan.
• Collaborate with all Department Directors to develop and implement financial, logistical, scheduling, and operational plans to ensure companywide compliance and success.
Distribution:
• Oversees plan for effective distribution streams to increase the output and efficiency of program activities in keeping with demand for various types of food assistance.
• Ensures the increase in distribution of healthy and nutritious foods throughout the organization’s service area.
• Identify and implement innovative cost management and asset management programs in the logistics and distribution functions, while maximizing service.
• Analyzes the existing distribution network to determine appropriate infrastructure to support growth needs, optimize delivery focus and improve quality of service.
Logistics:
• Evaluates and identifies opportunities, develops strategies, presents recommendations, and implements efficiencies that will enhance operational effectiveness and service.
• Provides analysis to optimize logistics across service areas and between distribution outlets (agency partners).
• Assesses resources and work schedules to ensure flexible and optimal responsiveness to the needs of partners and the community.
• Engineers the alignment of people, processes, policies, and assets to obtain an optimal balance between efficiency, service provision, and collaboration with partners in addressing hunger throughout the service area.
• Facilitates the horizontal integration of communications between all departments and Operations to remove obstacles, improve responsiveness, and facilitate prompt decision-making.
Procurement:
• Oversees purchasing strategies, both short and long term, to determine the level of appropriate product acceptance from national, regional, and local donors based on product movement history and space.
• Oversees purchasing strategies, both short and long term, which optimize the quality of available product and reduce costs.
Compliance:
• Ensures that all operational activities are conducted in compliance with the highest levels of local, state, and federal regulations and laws governing business operations, including AIB compliance and Feeding America’s contractual obligations, policies, and procedures
• Ensures compliance with CFB policies and best industry practices.
• Coordinates and participates in a multifaceted educational and training program that focuses on the elements of the compliance program and seeks to ensure that all appropriate employees and management are knowledgeable of, and comply with, pertinent federal and state standards.
• Develop and ensure SOPs are conducted to create and maintain uniformity and strong processes within the Operations Department.
Safety:
• Provides oversight to ensure a safe, healthy, productive, and accident-free work environment.
• Oversee the safety and security for all associates and the immediate response to any concerns and proper follow up to ensure the issues are effectively addressed.
Strategic Planning:
• Develops and executes annual and long-range strategic work plans to ensure continued development and growth in operations.
• Collaborates with the CEO to establish and accomplish annual operational goals and objectives and manages the planning, execution, and evaluation of the plan.
• Oversees, researches, and analyzes trends in operational areas to support strategic planning, day-to-day problem solving, and enhance outcomes.
• Responsible for the development, in collaboration with the CEO, of cost controls and forecasts to determine organizational progress toward objectives. Provide funding requirements to Development and CEO for addition and replacement of equipment and fleet.
Budgeting:
• Prepares and manages the departmental budget, ensuring sound fiscal stewardship and adherence to budget targets.
• Assist Finance Office in applying accurate line-item identification to financial invoices.
• Work with senior leadership to revise shared maintenance for products to ensure adequate funds are acquired to meet operational goals.
• Responsible for the oversight of grants awarded to Operations, ensuring the achievement and compliance with all stated objectives.
-Bachelor’s Degree from an accredited college or university preferred.
- 6+ years related experience in distribution/supply chain management, nonprofit programs, and /or food banking.
Medical (90% employer paid for single coverage and family 75% employer paid)
Dental and Vision (100% employer paid)
LTD, ADD, and Life Insurance (100% employer paid)
FSA
Cell phone stipend
Bilingual Stipend
401K w/ up to 6% match
PTO (3 weeks within the first 3 years)
14 Paid Holidays
Salary Range: $85,000-$100,000
Please submit a cover letter and resume to [email protected] or apply via link.
https://recruiting.paylocity.com/recruiting/jobs/Details/2765972/Direct…
In 1982, a small group of committed volunteers worked side by side with the United Way of central Alabama and the Greater Birmingham Foundation to open the Community Food Bank’s doors. In our early years, we focused solely on feeding neighbors in need of emergency food. In 2016, our Board of Directors took the bold step to broaden our mission and also address hunger’s root causes. Now we take a two-pronged approach to solving hunger.
We accomplish this mission by supplying millions of meals per year to over 230 Partner Agencies, like food pantries, shelters, and children’s programs in 12 counties across central Alabama. Our aim is to ensure people in need can access emergency food near where they live. Rather than duplicate services in communities, we partner with and enable local agencies to reach more people. When agencies partner with us, they have consistent access to fresh food that they distribute free of charge. When we identify a gap in this network that leaves specific populations vulnerable to hunger, we operate direct meal programs. For example, we provide fresh produce and groceries to seniors, children at risk of hunger during school breaks, patients facing chronic illness, first-time mothers, and others in need. For easy access, we deliver to key locations like schools, senior housing facilities, medical clinics, and more.
The Community Food Bank also incubates social enterprises that promote nutrition, prevent wholesome food from going to waste, and tests new initiatives that go beyond charity to create healthy food access for all.