As a member of the executive Leadership team, the Chief Operations Officer provides strategic leadership and overall management of the Operations, Warehouse systems, Food Sourcing and East regional kitchens. Position ensures the delivery of comprehensive services and programs, both short and long term, that comply with and support Second Harvest Food Bank’s stated mission and vision. COO ensures compliance with all appropriate standards as well as all local and national laws and regulations. Positions provides status updates on Operations to the CEO as requested. Position works closely with Executive Leadership team members and Board of Directors to ensure achievement of Company goals.
ACCOUNTABILITIES
• Recommend, plan and coordinate all on going activities associated with both East and West Regional Operations of Second Harvest Food Bank.
• Recruit, motivate and lead a high-performance team of individuals who support and execute the daily mission of the Company.
• Develops annual goals and objectives for Operations and coordinates those with the Executive leadership team. Works as part of the EL team to develop the short and long term sustainable strategic plans of the company.
• Work collaboratively with EL members to oversee the development and implementation of plans for program/service expansion within the framework of strategic objects and budgets.
• Develops and implements sustainable strategies for Operations.
• Develops annual operating and capital budgets for Operations. Manages resources and assets to achieve all budgetary requirements.
• Instills the principles of project management and establishes a culture of continuous improvement. Identifies and drives change initiatives. Acts as a change agent. Operates in a manner that effectively and efficiently uses the resources available.
• Manages the company’s project portfolio.
• Exhibits strong business acumen by offering advice, guidance and direction on business matters including policies and procedures, new initiatives and problem solving.
• Review operating results against established goals, both operational and financial. Implements corrective action as required.
• Develops and mentors’ staff so that their full potential is achieved.
• Conducts performance/development reviews for all direct reports. Ensures all members of operations have set goals and are accountable to those goals.
• Serves as the Disaster Incident Commander, overseeing the planning and execution of disaster response operations and management of partner relationships.
QUALIFICATIONS
Education: Bachelor’s degree in Business, Supply Chain Management, Logistics or a related field.
Experience: 15 - 20 years of progressive operations experience in a multi-facility environment, 5 of which are at a senior level. Experience must include warehousing, transportation, inventory control, warehouse management systems and budgeting.
Skills and Capabilities
The ideal candidate will possess many of these professional and personal abilities and attributes:
• Proven ability to make effective decisions, allocate resources and prioritize operational objectives in a fast paced, growth environment.
• Proven experience in developing and implementing strategic plans.
• Demonstrated experience in driving continuous improvement and organizational change.
• Experience in formal project management. Ability to manage/oversee complex projects including construction, renovation, expansions and new programs.
• Strong financial acumen as well as quantitative, analytical and problem solving skills.
• Establishes a sense of urgency within Operations to complete tasks and assignments on time and within budget.
• Excellent written and verbal communication, interpersonal, negotiation and conflict resolution skills.
• Excellent presentation skills and the ability to present complex information to staff, Executive leadership, major donors/corporations and the Board of Directors.
• Ability to interface effectively with the Board, Executive leadership team, staff, network of agencies, government and civic leaders.
• Working knowledge of MS Office including Excel, Word, Outlook and PowerPoint.
• Must be willing to work a flexible schedule and willing to work nights or weekends if required.
Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.
Medical Coverage: We offer the UMR Network of providers.
Dental Coverage: We offer basic and premium plan options through Guardian Dental Insurance.
Vision Coverage: We offer the VSP network of providers.
Life Insurance: SHFB provides basic coverage to employees.
Disability Insurance: Employees are eligible to receive Short- and Long-Term Disability.
Flexible Spending Accounts: Employees can set aside some of their salary on a pre-tax basis to cover medical and dependent care expenses.
Employee Assistance Program: Referral services for short-term counseling are available to employees and their families.
401K Plan: Employees can contribute a portion of their earnings on a pre-tax basis. There is an employer match.
Time Off: Employees receive generous time off benefits, including sick days and vacation, which begin to accrue from your date of hire. In addition, employees receive 16 paid holidays each year.
Family Medical Leave: SHFB is compliant with Family and Medical Leave Act regulations.
1. Email your resume and cover letter (with salary requirements) to [email protected].
2. Type “COO” as the only content in the subject line of your email.
Second Harvest Food Bank leads the fight against hunger in South Louisiana by providing food access, advocacy, education, and disaster response. Second Harvest provides food and support to 500+ community partners and programs across 23 parishes. Our staff and volunteers distribute the equivalent of more than 40 million meals to 290,000+ people a year.
Through our food distribution programs, community kitchen meal service, nutrition education, and public benefits assistance, we are helping to create pathways out of poverty. Every year, Second Harvest secures millions of pounds of food that otherwise would have gone to waste. Our work helps ensure that these meals make it to the dinner tables of thousands of families struggling with hunger in South Louisiana.