See All Current Openings

Director of Operations

Foodbank of Western Massachusetts

Shrewbury, Massachusetts

About Foodbank of Western Massachusetts

Position Description

The Director of Food Operations is responsible for the effective operation of the Warehouse and Food Distribution Departments, including continuous improvement of warehousing and distribution processes, and to uphold best-practice standards for agency order fulfillment, inventory control and storage.  Responsible for the food sourcing activities of The Food Bank. Additionally, the position is responsible for oversight of the Facilities Department,  including building and equipment maintenance, pest control, safety programs, and disaster response and business continuity planning of all on-site and off-site Food Bank facilities.

Job Responsibilities

•         Participate with executive leadership team in organizational development and strategic planning activities.  Ensure that established objectives are met or exceeded

•         Direct development, implementation, monitoring and results of divisional annual work plans

•         Direct all planning of   warehouse, distribution, food sourcing and facilities functions to include long-term departmental goal setting, work planning, and  operational analysis and evaluation

•         Direct the budgeting process for the division to include budget development, management and regular monitoring

•         Direct materials and equipment procurement for food distribution, warehouse and facilities functions

•         Directly supervise Warehouse, Food Distribution and Facilities Managers.  Direct hiring and staff development.  Ensure effective development and establishment of standards of management performance. Ensure development, implementation, adherence to, and continuous improvement of  operating policies and procedures and Feeding America standards

•         Ensure organizational compliance with OSHA, USDA, LEED, Feeding America, local Board of Health, food industry and other relevant licensing and permitting bodies


•         Direct effective management of all food distribution, warehouse and sourcing operations

·         Direct transportation logistics and scheduling of pick-ups, transportation and delivery, food handling & storage; oversee all on-site and off-site Food Bank warehouse locations

·         Lead daily staff meetings, cross-departmental and project meetings; lead staff retreats

·         Direct inventory management systems; ensure verification of inventory accuracy as needed through physical inventories and/or cycle counting. Promptly notify the Executive Director of any significant discrepancies.  Implement additional inventory measures as necessary

·         Work closely with the Director of Programs to ensure alignment of Food Operations Division goals and objectives with those of the Programs Division, particularly Agency Relations, Brown Bag and Nutrition Education

·         Direct food sourcing goals and objectives, working closely with the Development and Marketing Director. Oversee effective management of food sourcing activities to include proactive, regular cultivation and food sourcing of current and prospective donors.

·          Responsible as lead liaison to the Food Operations Committee of the Board of Directors.  Responsible for regular reporting of Food Operations Division metrics and outcomes to the Board of Directors

·         All other duties as assigned by the Board of Directors or Executive Director


·         Direct maintenance of a LEED certified building, grounds, equipment, machinery, HVAC, refrigeration systems, vehicles and pest management program


·         Direct building use, space planning, design, and renovation to ensure optimal efficiency of all Food Bank buildings and off-site operations

·         Direct monitoring and analyzing of overall facility and operations energy use, and maintaining building and operations at peak efficiency

·         Direct the development and maintenance of organizational security and safety programs and organizational business continuity and disaster response plans  

Application Qualifications

-Five to seven years of experience in warehouse and/or distribution management

-Demonstrated industry experience in shipping & receiving, logistics and inventory control systems and monitoring

-Analytical, data interpretation, planning and innovative problem-solving skills

-Ability to develop and manage effectively execution of new programs and initiatives

-Budgeting and purchasing experience

-Strong leadership skills and interpersonal skills; effective verbal and written communication skills; ability to work with diverse staff and constituencies

-Strong computer proficiency, including inventory control systems, database management and Microsoft Office applications


-Bachelors degree, with emphasis on organizational management preferred

-Food sourcing and/or purchasing experience

-Facilities management experience


-Bilingual in English/Spanish

-Food Banking industry experience



How to Apply

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity. Please email resume and cover letter to: or mail to P.O. Box 160, Hatfield, MA 01038 by for immediate consideration.
©2014 Feeding America. All rights reserved.

Whenever reading a client's story, the image depicted is of the actual person being referenced.
Other images are models for illustrative representation purposes only.

Feeding America is a 501 (c)(3) non-profit recognized by the IRS.